IT Service Management Foundation Practice Test - Question List

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26. The main goal of _________ is/are to foster understanding of a customer’s requirements for Services and determine what is needed to satisfy the requirements:
  1. Demand Portfolio Management
  2. Service Portfolio Management
  3. Demand Management
  4. Requirements Management
27. Fit for use is related to ____________ and fit for purpose is related to_____________.
  1. Service Warranty, Service Utility
  2. Service Utility, Service Warranty
  3. Service Value, Service Utility
  4. Service Warranty, Service Value
28. Why would an organization use Service Portfolio Management?
  1. To reduce the number of RFCs
  2. To help define the value IT services provide to the business
  3. To clarify supplier contract provisions
  4. Service Portfolio Management is not a valid ITIL process
29. The categories of a Service Portfolio are:
  1. Service Pipeline, Service Catalogue, and Discontinued Services
  2. Service Pipeline, Service Catalogue, and Retired Services
  3. Service Value, Service Utility, and Service Warranty
  4. Service Warranty, Service Value, and Service Management
30. Which of the following is the correct set of methods for Service Portfolio Management?
  1. Define, Analyze, Approve, and Control
  2. Define, Analyze, Approve, and Charter
  3. Definition, Analysis, Approvals, and Consolidation
  4. Define, Analyze, Approve, and Consolidate

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