Practice Quiz

IT Service Management Foundation Practice Test - Question List

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36. Your employer is looking to improve IT Services the company already delivers by adopting ITIL. Which document should be created first?
  1. Operational Level Agreement (OLA)
  2. Service Level Agreement (SLA)
  3. Service Level Requirement (SLR)
  4. Service Catalogue
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37. What is the most important aspect of a Service Level Agreement (SLA)?
  1. Clear Scope
  2. Measurable
  3. Security
  4. Reliability
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38. Your supplier agreement calls for an informal combination of insourcing and outsourcing suppliers. Which type of supplier agreement is this?
  1. Application Service Provision
  2. Multi-Sourcing
  3. Partnering
  4. Co-sourcing
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39. What is the relationship between the SCD and a CMS?
  1. Trick question, there is no relationship
  2. The CMS feeds into the SCD
  3. The SCD is integrated into the CMS
  4. Configuration items are missing in both the SCD and CMS
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40. Congratulations! You have landed a new job as manager of application development for a major insurance company. You need to get a new laptop for yourself. Where do you find the scope of service offerings within IT?
  1. Service Catalogue
  2. Service Menu
  3. Catalogue of Services
  4. Menu of Services
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