Practice Quiz

MCDST Desktop Technician Exam Prep - Question List

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11. A user calls in and asks for your help in tweaking the settings on her Internet Explorer. She is finding it hard to remember the names of some the Web sites she visits frequently. Furthermore, she doesn’t even feel like typing in the addresses again and again. She wants you to help her configure IE to be able to store the names of the Web sites in a folder.

Which of the following should you ask her to do?
  1. Help her configure the History option in IE.
  2. Help her configure Web sites as bookmarks using the Add to Favorites link.
  3. Help her save Web sites from the File>Save option.
  4. Help her add Web sites through the Trusted websites link on IE.
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12. You are running Microsoft Outlook Express on a Windows XP computer. You are able to receive messages, but not send them. Which of the following should you check to fix this problem?
  1. The IMAP configuration
  2. The POP3 configuration
  3. The SMTP configuration
  4. Check if the user has entered the correct password.
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13. You are facing strange problems on your computer and suspect it to be a virus issue. You have antivirus software installed and when the computer is scanned, it does not reveal any viruses.

Which of the following should you do to fix this problem?
  1. Reinstall the antivirus software.
  2. Try the Last Known Good Configuration and run a virus scan.
  3. Update the virus definitions of your antivirus software.
  4. Run the chkdsk command.
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14. Which of the following macro security levels in a spreadsheet prompts the user to choose if potentially unsafe macros can be run?
  1. Very High
  2. Medium
  3. High
  4. Low
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15. Which of the following types of ports is represented in Device Manager using the label Printer Port (LPT1)?
  1. VGA port
  2. Serial port
  3. Parallel port
  4. USB port
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